Added Value
Taking Pride In Your Business
When it comes
to taking pride in
your business no
other team goes
further than us!
Not only are we are a supplier and
distributor, we are a Partner,
professional and a safe pair of hands.
These are the words that our
customers use to describe how they
feel about our service and team.
We are committed to delivering
an exceptional level of service to
everyone who chooses to work with
Yate Supplies. Thanks to the ongoing
dialogue we have with customers
and suppliers we can research,
design and develop tailored
support services which change us
from being a simple supplier to a
strategic partner. From bespoke
printing of stock to expert advice on
export and import procedures, you
can hand pick the services that you
need, as and when you need them.
The information below provides an
overview of the core added value
services that we can offer, but if
there is something specific that
you would like to discuss we would
welcome an opportunity to find out
how we can tailor our expertise to
give you precisely what you need.
PLACING YOUR ORDER: We want to make
placing your order as simple as possible.
So you can call, click or collect – whichever
is most convenient for you. With our full
product range available to order online, a
dedicated Trade Counter at our site near
Bristol, and a team of Customer Service
and Account Managers, you can choose
whichever channel you prefer to place
your order with Yate Supplies. We also
have the ability to process orders and
invoices via EDI which can integrate our
order processing with your systems to
make ordering even more streamlined.
STOCK MANAGEMENT & STORAGE: Our
wholly owned 47,000 sq.ft warehouse
in Bristol allows us to stock hold for
customers who don’t have the space to
look after product themselves. This is
especially valuable to customers when
combined with our stock management of
customer owned products allowing us not
only to source the very best products but
also to make sure that they are protected
and stored, then dispatched exactly when
and where they are required.
PRODUCT SOURCING & PROCUREMENT:
Thanks to our extensive network of
suppliers and partners we can search for
products which fall outside our stocked
products portfolio. Not only are we able to
source such products for you but we are
also able to ensure that we get you the
very best price, benchmarking suppliers
pricing so that we know you are getting
the very best deal. And thanks to our
wider buying arrangements and volume
arrangements you can be confident that
we can secure some of the best prices in
the business.
APPROVED BUYING LISTS: Many of our
customers work with our Approved
Buying Lists which help regulate purchase
types and control cost. Valuable to both
independents and multi-site businesses,
the list regulates order activity giving total
peace of mind.
BUDGET CONTROL: Our on-line ordering
system enables our customers to set
budgets by product category and
implement an authorisation trail. This
ensures your stock levels and costs are
kept in line with business needs and costs
CASE RATE DISTRIBUTION: We can work
with you to store and handle 3rd party
supply or customer owned products. We
simply agree a case rate with you, which
is dependent on factors including volume,
scale and frequency of shipments.
NIGHT DELIVERIES: Originally focussed
around London, our night delivery network
now covers most major UK cities with
high frequency around the M6 and M1
corridors. Minimising any impact on
customers’ day to day operations, our
night delivery service is regarded as a real
benefit by many leaving product ready
at the start of each day so you can keep
doing the business as usual.
NEXT DAY DELIVERIES: We provide
guaranteed next day delivery throughout
mainland UK.
SAME DAY DELIVERIES: We can offer a
same day delivery service to customers
within our local area. Simply place
your order before 8.30 and products
will be delivered to your door that day.
Alternatively, you can collect your orders
from our Trade Counter in Yate.
ORDERING & STOCK MANAGEMENT
From placing your first order to sourcing and managing your stock,
we have a range of services which bring wide ranging benefits to
your everyday business needs.
MANAGING YOUR BUSINESS ONLINE
Having access to your account activity and history at the click of a button saves time, effort and ensures
that you can see exactly what you need, when you need it. Once you have registered an account with us
online here’s just a couple of the features you can take advantage of. Product Catalogue: You have instant
access to every single product that we stock. With product images and a full spec right on screen it’s
simple to find the product that you need.
STATEMENTS & INVOICES: Copies of
all your statements and invoices can be
found in your online account for quick
and easy reference.
SAFETY DATASHEETS: If you’re sourcing
chemicals as part of your account with
us, you’ll be able to find all the necessary
COSHH and H&S data that you need
online too.
STOCK HOLDING: Check out exactly which
products we are holding for you and the
levels that we have in place. If we’re looking
after your print requirements you can also
refer to any artworks that we have on file.
SPECIFIC CUSTOMER PRICING: In your
online account dashboard, you’ll see
a full breakdown of your buying history
with your specific customer pricing.
BUDGET MANAGEMENT & SIGN OFF:
With many customers managing
multi-sites, an online account is a great
way to view and manage budgets
across multiple units and implement
an authorisation procedure too,
keeping full control on spend.
REPORTING & FORECASTING
Keeping a close eye on stock
movements and forecasting your
future needs, our teams have the
specialist skills and experience
to keep your business on track.
KPI / SLA / MANAGEMENT INFORMATION:
At the start of our partnership we will sit
down with you and establish a working SLA.
We do this so that we can ensure that your
expectations are being met and so that we
can better understand your requirements and
become a valuable partner. This also allows
us to work together to establish reporting
structures, performance criteria and quality
indicators that we all benefit from. Bespoke
reporting, online ordering, budgetary controls,
stock levels and sales analysis reports; these
are just some of the tools we have in place
with current customers which make our
partnerships work so successfully.
FORECASTING: As we come to better
understand your business we are also able
to proactively forecast your needs. Whether
these be based on seasonality, new store
openings or more general industry trends, we
can work with you to provide a forecasting
structure which means that you will always be
one step ahead and avoid any the problems
and associated costs that come with out of
stock issues or last minute supply.
SUSTAINABLE SOLUTIONS
We are 100% committed to minimising the impact we have on the
environment and continuously evolve our products and processes to
keep sustainability at the top of the agenda – and we can help you
maximise your environmental efficiency too.
MAXIMA: As a founder member of The Maxima Group, we are
committed to sourcing environmentally conscious products offering
market leading performance and pricing. The collective sourcing
and purchase power of the group means that we are able to bring
new products to market at market leading prices.
CARBON OFF-SETTING: This is a scheme we run in conjunction
with the Carbon Zero Foundation. This measures the amount
of carbon used by our delivery vans and ensures we operate
as efficiently as possible and off-sets monies which are then
paid into the Foundation to continue their development.
SUSTAINABLE SUPPLY CHAIN: When it comes to sustainability,
all our supply chain partners share in our corporate commitment.
Minimising the impact that our activities have on the environment
is a value that we all share. Working with global organisations
such as SCA and Huthamaki, we can source an ever-increasing
range of biodegradables, compostable and bioware products
and solutions. But sustainability doesn’t stop there. Working with
both customers and suppliers, we continually investigate new
ways to build on our sustainable portfolio.
RECYCLING: as well as having our own systems in place, we also
collect cardboard from a number of customers and condense it
into bales for onward collection and recycling.
Yate Supplies
To find out more about any of the services listed above, or to chat through
a specific requirement that you may have don’t hesitate to get in touch.
www.yatesupplies.com
INSPIRATION AND TRENDS
We are committed to keeping
pace with changes throughout the
market and thanks to our excellent
relationships with the leading lights in
the industry, have invaluable access
to market trends and forecasts. We
are delighted to share these insights
with our customers and help drive
innovation wherever we can.
BRILLIANCE BAR: Our showcase Brilliance
Bar is an excellent resource where you
can view the very latest products in our
range and find some inspiration for your
business. Holding regular events, product
demonstrations and sector showcases,
our Brilliance Bar is the perfect place
to see what’s new and get a feel for
products and presentation ideas.
MEET THE SUPPLIERS: We have a very
transparent relationship with our suppliers
and we often call upon their direct support
to attend customer meetings with our
teams. Their specific product knowledge
coupled with our market expertise
provide the perfect forum for you to find
the information you need and make an
informed choice, with professional back up.
SAMPLES SERVICE: we are happy to
arrange samples and display products
to help you look at new serving
suggestions or presentation ideas to
drive sales in your business. If you have
an idea but you aren’t sure how to
make it work, then our experts are on
hand to source the sample products you
need so that you can try out new ideas
and suggestions.
THINKING SPACE: Perhaps you are just
looking for some off-site space where
you and your teams can meet. Our
Boardroom is available to all of our
customers to use when required and
our handy location just off the M4 and
M5 makes it the perfect location for a
get together.
INTRODUCING YATECREATE
YateCreate is our latest innovation in customer
service and has been developed in direct response
to the changing behaviours of the market.
With more and more channels emerging that take a dining
experience outside a controlled restaurant environment
and into a home or onto the street, businesses are looking
for new and effective ways to maintain a brand experience
outside their four walls. From independent outlets to
growing chains, every business is seeing a shift and
that’s where YateCreate steps in. With scalable solutions
for custom print, stock holding and call off, with products
delivered right to your door, YateCreate makes the concept
of branded dining experiences possible and affordable.
To discuss how YateCreate could benefit your business,
contact our specialist Business Development Manager
on 01454 312300.
